We strive to ensure your complete satisfaction with your purchases. We understand that sometimes, circumstances may necessitate a return or refund. Our Return and Refund Policy is designed to provide you with the information you need for a smooth and hassle-free process.
- Return Eligibility: You may initiate a return within 5 days of receiving your order. To be eligible for a return, the item must be in its original, unworn condition, with all tags and labels attached.
- Custom-Made Items: Please note that custom-made items are crafted specifically for you based on your preferences and are, therefore, non-refundable. We are committed to ensuring your satisfaction with the design and fit before crafting your custom order.
- Return Authorization: To begin the return process, please contact our customer support team at info@nadaofficial.com. Our team will provide you with a return authorization and guide you through the process.
- Return Shipping: You are responsible for the cost of shipping your return item back to us. We recommend using a traceable shipping method and retaining a copy of the tracking number.
- Inspection and Processing: Once we receive your returned item, our team will inspect it to ensure it meets our return eligibility criteria. After inspection, we will process your return and issue a refund to the original payment method.
- Refund Timing: Refunds are typically processed within 5 business days of receiving your return. The timing for the refund to appear in your account may vary depending on your financial institution.
- Refund Amount: Refunds are issued for the cost of the item being returned and do not include shipping fees, which are non-refundable.
- Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please follow the return process to receive a refund and then place a new order for the desired item.
- Lost or Damaged Items: While we take all necessary precautions to ensure your order reaches you in perfect condition, if your order is lost or arrives damaged, please contact our customer support team promptly at info@nadaofficial.com so that we can assist you.
We’re committed to your satisfaction and are here to help with any issues or concerns you may have. If you require assistance with a return or refund, or if you have any questions related to this policy, please don’t hesitate to reach out to our customer support team.
Thank you for choosing Nada.